Free delivery for orders over £50
Delivery and Returns
We're excited to launch our new online shop and as a special offer to help out in these surreal times, we are introducing a local delivery service to Andover and the surrounding areas for just £1 per order!
You're eligible if you live within any SP10 or SP11 postcode area. There is no minimum spend on your order and all you need to do, is contact us by emailing firstname.lastname@example.org or send us a message through our facebook page.
We will be doing deliveries one day a week, either on a Thursday or a Friday. So please place your order by 3pm on Wednesdays for guaranteed delivery that week.
We will of course make sure we maintain the 2m of social distancing when dropping your parcels off.
For all deliveries to the rest of the UK (We currently only deliver to the UK)
Free shipping on all orders over £50
All orders under £50 can be posted for a small postage fee.
Your order will be posted 2nd Class with Royal Mail and can take up to 5 days to arrive.
For an example of costs, a candle will be £3.99 to post, and a small bag of wax melts, expect to pay £2.50.
Amending an order
If you need to amend any details (such as delivery address) of your order please contact us immediately email@example.com as once an order has been shipped they cannot be cancelled or amended.
We gladly accept returns and cancellations.
Please contact us within 14 days of delivery.
Return items back within 30 days of delivery.
Request a cancellation within 2 days of purchase.
We don't accept exchanges, but please contact me if you have any problems with your order.
Buyers are responsible for return postage costs.
If the item is not returned in its original condition, the buyer is responsible for any loss in value.
When returning items we advise that you obtain proof of posting. As items are fragile we advise that they are well packaged as we cannot except returns that are damaged.
You will be responsible for paying for your own postage costs for returning your item which are non refundable.
If you have any questions on how to return your item to us, please either email us firstname.lastname@example.org or call us on either 07776 250753 or 07789 991977
Please make sure your details and order number are clearly marked on any returns and post to:
Scents of Spirit
The Fairground Craft Centre | Weyhill | Andover | Hampshire | SP11 0QN